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Privacy policy

Privacy policy

Privacy Policy

Effective Date: 2024-03-11

Updated: 2026-06-24

1. ABOUT US

“We”, “us”, “our”, or “Hôtel le Rivage” refers to Hôtel le Rivage 2022 inc., with its principal place of business located at: 125 boulevard Labelle, Rosemère, QC, Canada, J7A 2G9.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, which is why we’ve developed this Privacy Policy. It explains how we collect, use, and disclose your personal information.

We collect personal information when you access or use our website (https://hotellerivage.com), mobile apps, and other online and offline products, services, and experiences (collectively, the “Services”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.

By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Services if you do not consent to this collection and use.

Note: This Privacy Policy was originally created with the help of CookieScript Privacy Policy Generator and has been updated to reflect our ongoing commitment to your privacy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via email at info@hotellerivage.com.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us, as well as information generated automatically when you interact with our website.

A. Information You Provide Directly

  • Contact Information: If you sign up to receive our newsletter, emails, text messages, or fill out a registration form, we collect your name, email address, mobile number, mailing address, and any other details necessary to contact you about our Services.
  • Payment Information: To order products or book accommodations through our Services, you must provide payment information (such as your bank account or credit card details). Please note that your financial information is collected, processed, and stored by a secure, PCI-compliant third-party payment processing company. The use and storage of that information is governed by the payment processor’s own privacy policy.
  • Survey and Testimonial Information: You may provide us with feedback, testimonials, or other personal information when you fill out forms, respond to surveys or questionnaires, participate in promotions, or leave customer reviews.
  • Communications Information: We collect information from your interactions with our customer service agents, emails, phone calls, or text messages. This includes details of how you contacted us, your marketing preferences, and other voluntary disclosures.

B. Usage Data (Collected Automatically)

When you access https://hotellerivage.com, our servers automatically record data about your device and interaction. This includes:

  • Internet Protocol (IP) address of the computer accessing the site
  • Web page requests and referring web pages
  • The web browser and version used to access the site
  • The exact time and date of access

C. Cookies and Tracking Technologies

Cookies are small text files placed on your computer by websites you visit. They help sites run efficiently and perform specific functions. We use the following categories of cookies:

  • Strictly Necessary Cookies: These allow core website functionality, such as user login and account management. The website cannot function properly without them, and they are set without explicit permission.
  • Performance Cookies: These are used to analyze how visitors interact with the website (e.g., analytics cookies). They help us improve performance and cannot be used to directly identify individual visitors.
  • Functionality Cookies: These remember visitor preferences, such as language, timezone, and custom configurations.
  • Targeting Cookies: These are used to track visitors across different websites (such as content partners and advertising networks) to build a profile of visitor interests and display relevant, targeted advertisements.

You can modify or withdraw your consent to our use of non-essential cookies at any time via the cookie consent banner on our website.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following purposes:

  • To communicate with you: We will contact you by email, phone, SMS, or other electronic communication methods regarding customer service inquiries, security updates, reservation notices, or support messages.
  • To provide updates and marketing: To send you our newsletter, general hotel updates, special offers, new services, promotional events, and other information we believe may interest you.
  • To improve our advertising: To improve targeted advertising campaigns based on non-specific information and specific interests.
  • To feature feedback: If you share a testimonial or review about your experience, we may share or display it publicly on our website.
  • To analyze activities: To monitor and analyze trends, usage, and online activities to improve our website design and customer experience.
  • To manage promotions: To facilitate contests, sweepstakes, and promotional initiatives, including processing entries and distributing rewards.
  • To protect and secure: To detect, investigate, and prevent fraudulent transactions or illegal activities, and to protect the rights, property, and safety of Hôtel le Rivage 2022 inc. and our customers.
  • To enforce agreements: To carry out our contractual obligations, including billing, collection, and enforcing this Privacy Policy.

We may also use your personal information to fulfill statutory obligations set out by applicable law, or for any other purpose described to you at the explicit point of collection.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain jurisdictions, we are required to establish a specific legal basis for collecting and using your personal information. Our legal basis depends on the context of the collection and the information itself:

  1. Consent: Where you have given us explicit permission to process your data (e.g., opting in to marketing emails or accepting cookies). You have the right to withdraw this consent at any time.
  2. Performance of a Contract: Where we need your personal information to perform an agreement with you (e.g., processing a hotel booking or billing).
  3. Legitimate Interests: Where processing is in our legitimate business interests and is not overridden by your fundamental data protection rights (e.g., maintaining security, analyzing usage, and improving services).
  4. Legal Obligation: Where we have a legal duty to collect or retain personal information from you (e.g., local lodging regulations, tax requirements, or law enforcement orders).

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: We share information with trusted vendors, consultants, and service providers who process data on our behalf. This includes online analytics tools (to track and analyze website traffic), email marketing platforms (to send newsletters and promotions), and targeted advertising networks (to improve ad relevance). Third-party service providers must disclose their purpose and retain your data only for the duration required to complete the specified task. They are forbidden from collecting, selling, or using your data for any other purpose.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Compliance: We may disclose your information without your consent if we have a good-faith belief that doing so is required to comply with court orders, applicable laws, or regulations; respond to claims that your use of the Services violates third-party rights; or protect the safety and rights of Hôtel le Rivage 2022 inc.

7. YOUR MARKETING CHOICES

When you register for promotions, sign up for a newsletter, or request information, we use your personal details to identify products and offers that may interest you.

  • We will only send marketing messages if you have explicitly asked us to, purchased services from us, or opted in through a promotion.
  • Opting Out: You can unsubscribe from our marketing and promotional messages at any time by clicking the “Unsubscribe” link included in our emails, or by emailing us directly at info@hotellerivage.com.
  • If you opt out of marketing communications, we may still send you non-promotional messages, such as transactional emails regarding your bookings, security alerts, or administrative updates.
  • We will obtain your explicit consent before sharing your personal information with any third party for their own direct marketing purposes.

8. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

  • Active Retention Period: Your personal information will be stored for up to 365 days after it is no longer required to provide you with the requested Services.
  • Extended Retention: Your information may be retained for longer periods to comply with legal, reporting, tax, or record-keeping requirements, or to defend legal claims.
  • Anonymous Data: Information that does not identify you personally (such as aggregated usage statistics) may be stored indefinitely.

Specific details regarding our retention schedules can be requested by contacting us using the details in Section 12.

9. INTERNATIONAL TRANSFERS

Hôtel le Rivage operates in Quebec, Canada. We ensure that any transfer of personal information outside of Canada or the United States is conducted with appropriate safeguards, ensuring your data is handled with a comparable level of protection to that required by local regulations.

10. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction and local legislation (such as Law 25 in Quebec, the CCPA, or the GDPR), you may have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion (Erasure): You can request that we delete your personal information, subject to certain legal obligations that require us to retain it.
  • Right to Object or Restrict Processing: You may object to the processing of your personal information, ask us to restrict its processing, or request data portability (transferring your data in a readable, standardized format).
  • Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please submit a request to our Privacy Officer (see Section 12). We respond to all requests in accordance with applicable data protection laws. You also have the right to file a complaint with a local supervisory authority (such as the Commission d’accès à l’information du Québec).

11. CHANGES TO THIS PRIVACY POLICY

Hôtel le Rivage 2022 inc. reserves the right to modify this Privacy Policy at any time without prior notice.

When we make changes, we will update the “Effective Date” at the top of this page and post the revised Privacy Policy directly on our website (https://hotellerivage.com). We encourage you to visit this page periodically to stay informed about how we protect your personal information.

12. CONTACT US

The data controller of your personal information is Hôtel le Rivage (Hôtel le Rivage 2022 inc.).

General Hotel Contact Details:

Privacy Officer:

For any queries, concerns, or requests to exercise your data protection rights, you can reach our designated Privacy Officer: